Telephone helplines


Do you need to talk to someone about your problems in confidence? Trained experts are only a phone call away.

HelplinesWhether you have money worries or relationship problems, are feeling depressed or lonely, you do not need to go it alone. Here are just some of the people waiting to talk to you right now.

Just having someone to talk to that isn’t family or friends can be a tremendous help. You don’t have to be suicidal to get in touch. Talk to someone any time you like, in your own way, and off the record – about whatever’s getting to you.

When you phone, there will always be someone there to listen to you and help you talk through your concerns, worries and troubles. They won’t tell you what to do, but you will feel better just being to talk to someone sensitive.

You’ll be able to see things more clearly. You’ll be able to think much more clearly about what your options are. You can end the conversation when you’re ready to. There’s no limit on how many times you can get in touch.

The following list is by no means complete. To find other helplines visit

Did you know that if you text HOME to 741741 when you are feeling depressed or suicidal, a crisis worker will text you back immediately and will continue to text with you?

Many people, especially younger ones, don’t like talking over the phone and would feel more comfortable texting. This is a free service for anyone.

The Silver Line 0800 4 70 80 90


The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Founded by TV presenter Esther Rantzen, the Silver Line is open every day and night of the year.

The Silver Line has no strict age limits but most people they speak to are over 65. So, if you think it’s for you, it’s for you.

24-hour National Domestic Violence 0808 2000 247

Are you experiencing domestic violence? Do you know of someone who is experiencing abuse and may need help and support? The Freephone 24 Hour National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available.

Respect 0808 802 4040


Helpline offering information, advice and support to domestic violence perpetrators wishing to address their violence and abuse. Also welcomes calls from partners or ex-partners wanting to find out what help is available for the perpetrator and from frontline workers.

Samaritans 08457 90 90 90


If something’s troubling you, then get in touch. The Samaritans are here 24 hours a day, 365 days a year.


ChildLine 0800 1111


ChildLine is a private and confidential service for children and young people. A counsellor will be available to talk about anything – no problem is too big or too small. The number is free and you can call at any time of the day or night – 24 hours a day, 7 days a week, 365 days a year.

NSPCC South West 0808 800 5000

The NSPCC has a helpline for adults to call if they are concerned about a child. Trained counsellors are available 24/7 to provide help, advice and support on 0808 800 5000.

Shelter – Housing Advice Helpline 0808 800 4444


Provides advice and information for people with a housing problem or who are homeless/about to become homeless. Issues dealt with include housing rights, harassment, illegal eviction, rent and mortgage arrears, disrepair, housing benefit, domestic violence and other issues.

ACAS 0300 123 1100


Whether you are an employer, employee or representative, you can call the Acas helpline for free and impartial advice. Simply get in touch and they’ll provide you with clear and confidential guidance about any kind of dispute or query that you have about relationship issues within the workplace.

You may want to know about employment rights and rules, best practice or you may need advice about a dispute. Whatever it is, just give ACAS a call Monday-Friday 8am-8pm and Saturday 9am-1pm.

Citizens Advice 03444 111 444


Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities to help resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues.

If you prefer to speak to someone in confidence face-to-face, you can visit the Mendip (Frome) Citizens Advice Bureau, 5 King Street, Frome BA11 1BH, telephone
01373 465 496, web

The Citizens Advice self-help website also has practical, reliable information to help you solve your problems.

Campaign Against Living Miserably (CALM) 0800 585 858


Offers confidential, anonymous and free support, information and signposting to men through the helpline. Callers can talk through a wide variety of issues including abuse, addictions, anger, depression, bullying, eating disorders, sexuality, work issues, divorce, racism, bereavement, suicide, divorce and more. Calls will not show up on the phone bill and are free from landlines, payphones and O2, Orange, Virgin & Vodafone mobile networks. Other mobile networks and supermarket brand sims may charge. There is also a database on the website with information on local and national agencies who offer a wide range of services and support.

Whether you’re concerned about yourself or a loved one, these helplines can offer expert advice.

Depression, anxiety, obsession and mental health

Rethink Mental Illness

Support and advice for people living with mental illness.

Phone: 0300 5000 927 (Mon-Fri, 10am-2pm)


Depression Alliance

Charity for sufferers of depression. Has a network of self-help groups.



CALM is the Campaign Against Living Miserably, for men aged 15-35.


Bipolar UK

A charity helping people living with manic depression or bipolar disorder.



Confidential support for people fexperiencing feelings of distress or despair.

Phone: 08457 90 90 90 (24-hour helpline)



Charity offering support and carrying out research into mental illness.

Phone: 0845 767 8000 (daily, 6pm-11pm)

SANEmail email: [email protected]



Promotes the views and needs of people with mental health problems.

Phone: 0300 123 3393 (Mon-Fri, 9am-6pm)


The Mental Health Foundation

Provides information and support for anyone with mental health problems or learning disabilities.



Information on child and adolescent mental health. Services for parents and professionals.

Phone: Parents’ helpline 0808 802 5544 (Mon-Fri, 9.30am-4pm)



Young suicide prevention society.

Phone: HOPElineUK 0800 068 4141 (Mon-Fri,10am-5pm & 7pm-10pm. Weekends 2pm-5pm)


Abuse (child, sexual, domestic violence)


Children’s charity dedicated to ending child abuse and child cruelty.

Phone: 0800 1111 for Childline for children (24-hour helpline)

0808 800 5000 for adults concerned about a child (24-hour helpline)



Advice on dealing with domestic violence.

Phone: 0808 2000 247 (24-hour helpline)


Addiction (drugs, alcohol, gambling)

Alcoholics Anonymous

Phone: 0845 769 7555 (24-hour helpline)


Rehab 4 Alcoholism

Rehab 4 Alcoholism offers a free helpline and intervention service for people suffering from drug and alcohol addiction.

Phone: 0345 222 3509


Narcotics Anonymous

Phone: 0300 999 1212 (daily until midnight)


Gamblers Anonymous



Alzheimer’s Society

Provides information on dementia, including factsheets and helplines.

Phone: 0300 222 1122 (Mon-Fri, 9am-5pm. Weekends, 10am-4pm)


Crime victims

Find your local helpline at:

Rape Crisis

Phone: 0808 802 9999 (daily, 12pm-2.30pm, 7pm-9.30pm)


Victim Support

Phone: 0845 30 30 900 (Mon-Fri, 9am-8pm. Weekends, 9am-7pm)


Eating disorders


Phone: 0845 634 1414 (Mon-Thurs, 1.30pm-4.30pm)


Learning disabilities


Charity working with people with a learning disability, their families and carers.

Phone: 0808 808 1111 (for information on their services)



OCD (Obsessive Compulsive Disorder) Action

Support for people with obsessive compulsive disorder. Includes information on treatment and online resources.

Phone: 0845 390 6232 (Mon-Fri, 9.30am-5pm)



A charity run by people with OCD, for people with OCD. Includes facts, news and treatments.

Phone: 0845 120 3778 (Mon-Fri, 9am-5pm)


Panic and anxiety

No Panic

Voluntary charity offering support for sufferers of panic attacks and OCD. Offers a course to help overcome your phobia/OCD. Includes a helpline.

Phone: 0844 967 4848 (daily, 10am-10pm)


Family Lives

Phone: 0808 800 2222 (daily, 7am-midnight)



Anxiety UK

Charity providing support if you’ve been diagnosed with an anxiety condition.

Phone: 08444 775 774 (Mon-Fri, 9.30am-5.30pm)




Phone: 0300 100 1234 (for information on their services)